Contact Us

Customer support — we typically respond within 1–2 business days

We're a small team. If you've reached out and not heard back, please check your spam folder before sending again — replies sometimes get caught there.

Customer support

For order status, shipping, refunds, and product questions.

Privacy & data

For GDPR / data access / deletion requests.

Mailing address

Hours

Monday–Friday
9:00 AM–5:00 PM ET

Before you write

Most common questions are already answered on these pages:

Shipping & delivery — carrier, transit times, tracking.
Refund Policy — how returns and refunds work.
Terms of Use — ordering, payment, and site usage.
Privacy Policy — what data we collect and why.

What to include in your message

Your order number, if you have one.
The email used on the order.
A short description of the issue or question.
Photos, if the item arrived damaged.

Response times

We aim to respond within 1–2 business days. Volume spikes occasionally push that to 3 business days — if you don't hear from us by then, please send a follow-up.